Terms & Conditions

These terms and conditions govern all bookings made with Travel Mark Ltd, registered office at 395 Coventry Road, Birmingham B10 0QD, United Kingdom. By booking with us, you agree to be bound by these terms.

1. Booking & Payment

A booking is confirmed once we have received your deposit or full payment and issued a confirmation invoice. Prices are subject to change until a booking is confirmed. Balance payments are due by the date specified on your confirmation invoice.

2. ATOL Protection

Most flight-inclusive holidays we sell are ATOL protected under ATOL 12345. When you pay for such a holiday, you will receive an ATOL Certificate confirming what is protected and where to find more information.

3. Cancellations by You

Cancellation charges apply on a sliding scale depending on how close to departure you cancel, as set out in your booking confirmation. We strongly recommend adequate travel insurance to cover cancellation costs.

4. Changes & Cancellations by Us

Occasionally we may need to make changes to your booking due to circumstances outside our control (including supplier failure, industrial action, or force majeure events). Where possible, we will offer an alternative or a refund in line with applicable regulations.

5. Your Responsibilities

You are responsible for ensuring you hold a valid passport, any required visas, and appropriate travel insurance for your trip. We can advise on requirements but cannot guarantee entry to any country.

6. Complaints

If something goes wrong during your trip, please notify our team or your supplier as soon as possible so we can try to resolve the issue. Written complaints should be sent within 28 days of your return.

7. Liability

Our liability for holidays sold under the Package Travel Regulations is as set out in those regulations. For flight-only or accommodation-only bookings acting as agent, our liability is limited to our role in arranging the booking.

8. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.